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Shipping & Returns

Shipping


We ship to virtually any address in the world, with the following exceptions:

  •  Where prohibited by law.
  • Australia - To have lights shipped to Australia, please contact our Australian distributor, Full Beam Australia. 

Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of these items can be found on the product detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

 

 Return Policy

You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper.  In most cases, you should receive your refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

To return an item, login to your account and go the My Account Menu.  View the order using the "Complete Orders" link, then click the Return Item(s) button. We'll notify you via e-mail regarding the status of your refund once we have received and processed the returned item.

Privacy policy

We do not resell or distribute any infromation you provide on our website to any third parties.



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